Support
Help with PikuBots: hello@pikubots.com. Most answers come within two working days.
Writing about a problem? Send the name on your account, the phone and its system version, roughly when it happened, and what you saw. That is usually enough for us to find it.
Common questions
- Where can I get PikuBots?
- Our home page shows where it is available.
- Do I need an account?
- You sign in with Apple, Google, an email address or a username and a password. Your account keeps your robots and progress safe across devices.
- I forgot my password
- Use Forgot password on the sign-in screen; a reset link goes to the email address on your account. If you signed up with Apple or Google, sign in with that instead. If your account has no email address, write to us with your in-game name and anything that shows the account is yours; we may not be able to restore it.
- A purchase did not arrive
- Restart the game, then use Restore purchases in the shop. If the purchase is still missing, write to us with the store receipt.
- Refunds
- Apple and Google take the payments, so refunds go through them: the App Store's Report a Problem page, or Google Play's order history. If a purchase is refunded, the game removes what it gave.
- Can I turn off crash reports?
- Where the game offers the switch, it is in Settings. Reports only help us find and fix problems.
- A player is cheating or abusive
- Report them in the game, or write to us with their in-game name, the date and what you saw. We read every report.
- How do I delete my account?
- In the game: Settings, then Account, then Delete account. Or write to us. See delete your account for the details.
- Privacy and terms
- See the privacy policy and the terms.